Lets face it, Estate Agents dont always get a great name…we have used a few in the past that have added to this stigma. Without exception however Victoria Jeffs sets the benchmark for all others to aspire. Honest, clear and great advice combined with exceptional customer service and attention to detail. If John Lewis sold houses for clients this is how they would do it! If we ever decide to move again, there will be only one phone call needed.
Sally and Graham Black
"If you are looking for an estate agent with integrity, enthusiasm and sensitivity, look no further than Victoria Jeffs. A reassuring support in a process which can be stressful, the team were always positive and focused on our needs and the needs of the market. An expert in all aspects of the process, Victoria Jeffs listened and then provided us with a dynamic service. She was creative and energetic in selling our house. Simply a delight."
Vanessa and Jen 17/10/2016
We had a charming and seamless experience with Victoria Jeffs and should we ever look to move again (not in the foreseeable future I hope) we would certainly use yourselves.
David - Little Alne 22/08/2017
Hi Jane and “The Team”
You were brilliant and I will definitely recommend you to anybody that has a house for sale in that area.
I know the journey was not smooth at points but none of that was our doing !!
Helen - Morton Bagot 16/08/2017
The first and overriding positive about the agency is their enthusiasm – from the start before we had appointed them, and throughout the process. Their approach was thorough, from getting the initial presentation material absolutely right, and in particular having all their team, whether internal clerical staff or those who would accompany prospective purchasers, visit the property so they could all talk enthusiastically and authoritatively to any potential buyers.
Louise in particular, who led the sale on our behalf, took great pains to understand all aspects concerned with the property e.g. as an old listed building, and any issues that arose, and in particular co-ordinating progress between buyers and ourselves. What a contrast in comparison with other local agents who we asked to quote – who very much just went through the motions, and left us with the impression that if they did not display any enthusiasm to us, how would they be with potential buyers? In particular, and by example of their defeatist approach from the start, these others advised a starting price some £100-120,000 below what Victorias Jeffs were proposing – and in the event some £80,000 below what we eventually got for the property. All in all a really professional approach and job well done – we would recommend at any time.
David and Jenny Preston
My wife and I moved into a new home in Tiddington in August 2011 with the help of Victoria.
She offers a very personal service, even meeting with us late in the evening or on a Sunday.
The experience was stress free, and smooth. We were given the details of a recommended Solicitor, which also ran smoothly.
I have dealt with a number of house moves over the years and this was the best experience thus far.
Victoria and her staff made the job of selling our house seem very easy! When the market is as difficult as it is at the moment, a satisfactory sale is not an easy achievement. I know that she and her team handled one or two false starts (timewasters to you and me!) very well – and diverted the stress away from my family at what was a sad time in our lives. When our buyer came along, the process went very smoothly indeed.
I was very keen to let Victoria handle the sale, as I believe that we should always support local businesses where possible. Trust their knowledge, appreciate their skill and the result will follow.
We always knew where we stood with Victoria – communication was great, advice was constructive and useful, and there were no hidden charges!!
Thanks Victoria, and your team.
We sold our house in July 2012 with the help of Louise from Victoria Jeff’s. Louise was most helpful in looking after our account and helped us sell in a timely manner. She was able to make suggestions as to improvements we could make to help improve a sale. Louise came up with different methods to market the property including a newspaper editorial and an Open house.
The Victoria Jeff’s team became real ‘friends’ while maintaining our professional relationship. They even sent us a New Home card to our new property after we had moved. Louise was able to help us move on with our life to the next stage which meant an awful lot.
Many Thanks xx
When we decided we wanted to put our house on the market, we chose Victoria Jeffs over other estate agents because we could, straight away, tell she would put our interests, and that of our family, first.
Deciding to sell your house is always a difficult decision to make … finding the right next home, just as hard ! Victoria managed the whole process with great sensitiveness, professionalism and determination. She not only sold our house to the right buyers (lovely people they are too), but helped us successfully complete the purchase of our next home.
We’d highly recommend Victoria Jeffs and her team.
Alastair and Ana
Our house had been on and off the market for a couple of years with another agent when we asked Victoria for advice. She was a breadth of fresh air – what we received was a realistic view of our options, someone who cared about what we wanted and a highly professional approach to selling our property.
Right from the start we saw a step change in terms of viewings from people who were matched to our period property and we sold within a couple of months or so at a price we think was a good result. My advice …. if you want to market your house; talk to Victoria and her team.
Jennifer and Chas Stallard
Victoria and her team provide a tremendous service that should be the benchmark for other agents to aspite to. Professional, willing and helpful, they went the extra mile to ensure that a difficult situation was overcome and the sale completed. Nobody likes paying fees but they earned every penny in this case and I highly recommend them.
We were on the market with a High Street agent for nine months with dissappointing progress. One week after appointing Victoria, we were ‘sold’ at a fair price to good buyers who completed without hassle. Jane was professional and ensured all aspects of the sale progressed smoothly. Would not hesitate to recommend and I hope the next time I sell a property it’s within VFs catchment area!!
The ONLY estate agent we have encountered who has delivered on their promises!!
Thank you to Victoria, Jane and the team.
After deciding to move after 40 years and on the recommendation of a friend we contacted Victoria Jeffs. We were so impressed by the very personal attention we were given it made us feel ours was the only house being sold!
A purchaser was found quickly and all went through reasonably smoothly. The house we found to move to was also being sold by Victoria Jeffs.
Once again the courtesy shown to us at the viewings and all the help we were given regarding information we sought during the negotiations were excellent. Well done to all the team.
Other agents could learn so much from you all.
Carol and Bill Baldwin
After a couple of bad experiences on a previous house sale, we were recommended Victoria Jeffs estate agents and were immediately impressed with their personal, honest and professional approach.
The sale went through with no hassles or problems, thanks to the assistance of Victoria and her team. Now, years later we have had no hesitation in returning to Victoria and in these difficult economic times, it is very nice to see that Victoria and her team have maintained their professionalism and we look forward to continuing with our house sale.
Keep up the good work!
Gordon and Jo
There is a difference!!
Our experience with Victoria Jeffs far outweighs anything that we have experienced before with other estate agents.
Our first contact was with Louise who showed us a property we were interested in….very professional and candid information…….. the relationship grew when after being on the market with two other agents and getting nowhere…we took the leap of faith to ask Victoria Jeffs/ Louise to sell our house.
We have never looked back and have been supported throughout sale and purchase all the way…to the point where Louise was helping us to negotiate our purchase even on her day off! What other agents would do that I ask????
The photographs, brochures, communication streams are second to none and we were given REALISITIC targets and ideas for selling….. not just about knocking the price down to get a sale!!
Great CRM and we would thoroughly recommend VJ and if and when we move again would not hesitate in asking for their assitance.
We can not speak highly enough of Victoria Jeffs having used them for the sale of our house this year. Victoria, Louise and the rest of the team made selling our home a totally stress-free experience for us. We had complete confidence in their service, which more than paid off when they secured the asking price for our home. As well as being incredibly proactive, efficient and professional the whole team were a real pleasure to deal with (a far cry from the typical estate agent stereotype!). We wouldn’t hesitate in the slightest to use Victoria Jeffs in the future and we are forever recommending them to others. Thank you to everyone there.
We sold our property in December 2012 via Victoria Jeffs and would echo many of the comments that have been posted. After having had disappointing progress with another agent for six months, we were impressed with the professional, practical and hands-on approach from Louise and colleagues. In a challenging market, this approach bore fruit and we would not hesitate to recommend their services.
Rob and Jackie Flaherty
We appointed the Victoria Jeffs to sell our house in Claverdon in June 2012 and Jane was our established point of contact. From day1 we found that we could trust and rely on what we were told. What was promised was delivered promptly, efficiently and totally professionally. The office support staff were always courteous, friendly and very market oriented, and they never let us down.
We always received timely and good advice from Jane and this lead to a sale that achieved a satisfactory and fair price, in a difficult market.
Overall we could not fault the agency or Jane and they come with our unreserved recommendation. I can’t believe I have said this about an estate agency, but I actually like these people….and that says it all!
David and Jackie Apperley
What a great team, Victoria and Louise helped me with my house sale under very difficult circumstances, they were always there to provide support when needed and went the extra mile in securing a property to rent while waiting to move to the house I had purchased which was very much appreciated, thank you.
It’s not just about the houses!
Victoria Jeffs Estate Agents has supported the local MacRide and Shakespeare 100 cycle events for the past 3 years with logo sponsorship on our cycling jerseys .. helping MacRide Events to raise funds for Macmillan Cancer Support.
Victoria can usually be found helping at the events too, checking in the 1,250+ riders we have. One day we’re hoping to persuade her to ride the event!
From putting the house onto market to completion in 5 weeks! Not only did Victoria an her team make this possible they were able to make the process run smoothly and amazingly efficiently. Their wealth of experience and advice helped us get through every hurdle buying and selling tends to throw at you. From help choosing a solicitor, to dealing with survey issues, delays in the chain and even choice of the removal company, Victoria and her team were always on hand to ensure things stayed on track. Thank you!!!!!
Wayne and Emma Vickers
Victoria and her team brilliantly supported me through my house sale and move in 2012. During what is always a stressful time they were supportive and a shoulder to cry and laugh on when appropriate. Thank you Victoria and all, you do a great job and keep doing so!
We sold and bought through Victoria Jeffs Estate Agents this summer. The Open House and professional photographs made a real difference with an acceptable offer being made within a week of going to market. A really approachable and hard-working team kept us informed at all times as to the progress of the sale and purchase. We really felt that we were being looked after and that the team really cared about us. Well done and thank you!
We had already viewed one or two other properties with Victoria or her staff before we purchased our current home, so we should not have been surprised at the level of professionalism, local knowledge and honest communication as the deal sailed smoothly through. The whole team seem totally focussed on making things progress and being highly proactive in dealing with potential issues – we were impressed!
Keith Hawkes and Vanessa Crookes
We sold our house in July 2012 with the help of Louise from Victoria Jeff’s. Louise was most helpful in looking after our account and helped us sell in a timely manner. She was able to make suggestions as to improvements we could make to help improve a sale. Louise came up with different methods to market the property including a newspaper editorial and an Open house. The Victoria Jeff’s team became real ‘friends’ while maintaining our professional relationship. They even sent us a New Home card to our new property after we had moved. Louise was able to help us move on with our life to the next stage which meant an awful lot. Many Thanks xx
We bought a house a couple of years ago via Victoria Jeffs, and found her and her staff to be wonderful. They are such a kind and professional team, i would not think twice going back to her in the future.
We met a while ago when you were celebrating a milestone in your company.
Now that we are settled into our new home, we wanted to write to say how outstanding our experience of working with Victoria Jeffs has been.
It is not easy to overthrow the somewhat negative perception of estate agents, but you are offering something quite different to your clients and setting the new rules for the game.
Everyone, without exception, has been of high quality and that consistency is hard to establish. Organisations will always have star players, but building his throughout the team is not easy.
As I mentioned when we met, our experience of working with Jane Smith in particular has been superb. You don’t need us to tell you what a consummate professional she is, but her close attention right up to the moment we moved has been felt not just by us, but by all those involved in the various transactions.
Indeed, without her intervention, particularly as we moved towards contract exchange, we would not have been in the position all parties were striving for.
She has the effortless ability to form such positive relationships with her clients and we trust her implicitly.
Treasure her and she will be a great builder of your business alongside you.
Sue and Richard
Sue and Richard Moore 25/09/2015
I have managed to contact my Mother to inform her everything is now completed on the sale of The Barn. Naturally is she is very satisfied with the outcome and did express that this was her first property sale that went through with no issues on final completion day unlike her other sales and for that she is very grateful! Again, she insisted I pass on her regards to you and your team at Victoria Jeffs who helped market the property, just a shame we have no more additional Barns to market!
On a personal level, I am really pleased with the outcome considering what Messrs. John Earle valued the property (£120 – £130K with the hope of achieving £200k). I always thought the barn to be worth in excess of £275K but you and the market forces certainly beat both estimates by a considerable amount!
Thank you and regards
Thank you for your email and all your help in securing a successful outcome for us. We really do appreciate all of your efforts, help and advice over the past few months. It has been a pleasure to deal with both you and Penny and all the staff whilst the apartment has been available for sale and would happily recommend Victoria Jeffs to any potential vendors in the future.
Victoria, I have been dealing with Ella for several weeks whilst I attempted to purchase 24 Barn Lane. Through a difficult, protracted and frustrating process Ella has been a breath of fresh air! Professional, pleasant and accommodating - I couldn't have asked for a better agent to deal with. Wanted to pass that on. Thanks again Roisin
We made the monumental error of putting our property on the market with a well known online only agent, wondering how hard could selling a house be, especially when our upfront, none refundable fee included a regional property expert! After whizzing round the house taking photos on her mobile phone, she left promising 24/7 contactability and support. Extra charges would have to be paid if we wanted our "expert" to accompany viewers. Yes we did get viewings but these had to be arranged through a very complicated system through the dedicated website. Yes we did get an offer, but our potential purchasers basic credentials were not checked out by the agent and we lost time and nearly lost the property we wanted to buy. Throughout this stressful time our expert was uncontactable! We then came into contact with Louise from Victoria Jeffs who so impressed us with her enthusiasm and dedication we decided to drop the online agent completely, put our lost fee down to experience and sign up with a true professional. Our sale and purchase was not a straightforward journey but without the guidance, support and good humour of Louise and her colleagues at V.J, we feel sure we wouldn't be sat in our new home today. We have already, and will continue to recommend Victoria Jeffs to any seller wanting a professional, dedicated, honest and totally approachable Estate Agent service.
Jan and Frank 27/04/2016
Dear Jane, Sue and everyone at Victoria Jeffs Many thanks for everything with our house purchase. It was a real pleasure dealing with you all. So efficient – you are not like ‘normal’ estate agents!!! Please pop in for cup of tea when we have decorated, hopefully you will have noticed difference. Best wishes
Mike and Clare 10/10/2016
Working with Louise purchasing our new property & indeed selling our previous property was very simple, a credit to her professionalism.
Mark S 11/10/2016
I only have positives to mention regarding the purchase of our house. I have little previous experience of buying a home but it all seemed to go through smoothly, which I have no doubt was due to Fiona's magic. She was a pleasure to deal with; she was always friendly and helpful and, important for me, very approachable. (None of my questions seemed to trivial for her)
The other lady who was very kind was Sally, who showed us in one unsociable Sunday.
So thank you for helping us, I think you seem to have a super team at your agency, well done.
Mrs T 11/10/2016
We are delighted with the service your agency has provided us & shall pass on our recommendation to everyone who is looking to sell or buy property.
After dealing with some of the other agents yours restored our faith in an honest agency.
Please pass our thanks to all your team.
S & W 11/10/2016
Thank you for everything you have done to make this happen - what has particularly characterised this whole transaction, for me, is the way in which you have continually put Mum & Dad first in everything you have done - just by taking the time to talk things through with them and get to know them when you have visited has meant a great deal. It is these human things that are all to often absent in today’s tense and fraught commercial world and sadly it is the poorer for it!
Louise - you have found a lovely family to take over the mantle of 27 KCL, which was a loving home for over forty years and will now continue in the same vein (I was 12 years old when Mum & Dad moved to 27 KCL and went to the Grammar School as a result - it seems that history is on the cusp of repeating itself!).
Mr Duffin 20/10/2016
“Louise has an instinctive knack for matching buyers to homes and a friendliness and professionalism which gets deals done.
She marketed my own cottage with real creativity (no erudite estate agent floweriness but lovely conversational descriptions) and worked cheerily behind the scenes to try and smooth a problematical chain.
Nothing was too much trouble, from rearranging viewings to keeping in touch with solicitors – she even lent a hand with the tape measure when we were preparing to move into our new home! “
Sarah F 15/11/2016
Hi Sue, Jane
Thanks for your email, Mum felt VJ did a great job selling her house, and was very pleased with the selling price and speed of sale. VJ sold the house within just a couple of months, slightly shy of the asking price. The main thing we felt was not to prolong the agony and anxiety of the process for mum by quibbling on price but to sell it asap, especially with the Brexit vote coming down the track. This was achieved thanks to Jane's attentions. With the house sold quickly, mum was then in a strong position re the purchase, which also worked out well.
Jane did a great job negotiating with the buyers on our behalf, even calling in on a bank holiday to help fix the deal when it was at a critical stage. This was all much appreciated.
The brochure showed the house in a great light.
Thanks again to VF, and to Jane in particular. We would have no hesitation in recommending your services.
Chris M 15/11/2016
I hope that you and the VJ team are all keeping well. We're delighted with our new house, and our baby Son Oliver was born just 7 days after we moved in, so it's been a hectic few months!
I'd be delighted to provide some feedback, all of which is hugely positive!
I've structured my feedback around some key themes--the VJ brand, the team, and VJ attention to detail, which I see as being the three main positives in our experience of using VJ.
We firmly believe that having our house marketed by VJ added value to our house. It helped promote the house as a premium product because VJ are a premium service provider. I think the VJ brand was thus instrumental in securing a buyer who wanted to 'buy into' the 'well to do' Henley image. The premium VJ brand was also key to us securing a price above our asking price, and one which we were delighted with.
We were blown away by everyone. We dealt mainly with Jane and her experience and eye for detail filled us with confidence. All staff in the back office and those doing viewings were also first class--very professional and friendly.
Attention to Detail
We really appreciated the critical feedback Jane provided us with when first looking round our house prior to putting it on the market. Many other agents took a much more laid back approach, in fact I remember David from Peter Clark (formerly Hunters) advising us not to do anything to the house as in his words this would simply be 'shuffling deck chairs on the titanic'. As you can imagine this didn't really inspire us with confidence that he would be highly motivated and trying to break every bone in his body to secure the best possible price for us! Jane however highlighted a number of areas where we could improve the presentation of the house, and these were areas to which we were oblivious to. We particularly liked her suggestion of naming the cottage (and this links back to my comments about the VJ brand). Naming the house helped position the house along the lines of being quaint and charming...exactly the factors that draw people to Henley.
So overall, we were hugely impressed with VJ and will not hesitate in using you again in the future!
Neil and Steph 15/11/2016
Dear Henley Team Thank you for your lovely message. We are living our new life in Stratford. Being able to walk into the town within 5 minutes, the river within 3 minutes etc etc, is so lovely. And our new house is very cosy and responding well to the changes we are making! We were hugely impressed by the service we received from Victoria Jeffs in Henley in Arden. From the very start you were all so professional and proactive. You also helped us through when things got a bit tough. We have already recommended you to several friends and, although we don't have any plans to move in the future, we would definitely use your services again should we need an estate agent. With many thanks.
Jane Wright 15/11/2016
We are settling in well it seems like we always lived here and enjoy coming home to it from work. We have started the long redecoration process together with the organising of new ensuite and kitchen.
We would like to thank you very much for your helpfulness in going out of your way to accommodate us and feel that you always had the buyers and sellers interest in mind at all times.
Thanks again and look forward to being a part of the community.
Mrs Ingram 15/11/2016
Louise and the team did an amazing job of making sure we secured our dream home. The process of buying and selling homes is stressful and Louise was always on hand to reassure and make sure things stayed on track! Her expertise helped us navigate an unfamiliar and complex environment and am genuinely not sure we would have secured the house we wanted or sold our old home without her.
When we completed she knew exactly what it meant to us as she had taken the time to get to know us. Louise bought the personal touch to the whole thing and that was the big difference. She was simply great.
The team were all lovely and became well known to us as well and we had confidence they would help us achieve our goal and they certainly did!
We had no idea how important it would be to make sure we picked the right agent but we are glad that we picked Louise and Victoria Jeffs!
Tracy W 16/11/2016
Thank you for this property and for all the other mailings/updates. May I say that you are the ONLY agents who maintain such a steady stream of information to prospective purchasers! Thank you.
Stephen W 16/11/2016
Dear Fi John and I can't begin to express how we feel about the care, kindness and strength you have shown us in the past stressful months. It starts with your total professionalism and continues unstintingly in your determination to support us every step of the way. You will remain long in our memories with deep gratitude and affection.
Judy and John 17/11/2016
My feedback re my experience with yourselves is all positive. I tried, and failed, to find any negatives. I felt that I was always kept in the proverbial loop and that you were always trying to think of different ways to improve the chances of a sale. I am a positive person, but there were the odd times when I succumbed to being a little depressed at the lack of interest in our home. At those times, Fi was marvellous in raising my spirits. Fi also guided us effortlessly through the actual sale of the property. If I had to sum up my experience, it would be to say that at all times I felt that all at Victoria Jeffs had a real desire to sell our home and were doing their best for us.
David and Dorothy 09/12/2016
‘The team at Victoria Jeffs were wonderful. It’s not often that you get excellent service as a purchaser from an estate agent, and the team at Victoria Jeffs were always friendly, happy to meet me to view houses, understood what I was looking for and only sent me details of what was relevant. They were also really understanding when my mortgage took longer than expected. Thanks again and I wouldn’t hesitate to sell my house through Victoria Jeffs in the future, if I ever move as I love it!’
I didn't think we would ever get to this point so many thanks for all your help and support, i'm sure it has probably been one of your more problematic sales! However despite all the challenges you have been fantastic in helping us resolve all of the issues, going well over and above the call of duty, including fetching my parents from a wake!!!
We will be sure to recommend you to friends and family.
Louise at Victoria Jeffs was 1 of 3 estate agent companies we invited to value and sell our house, this was early December 2016. We selected Louise because she was extremely professional and knew what she was talking about, plus her personality suited us, she is friendly and very easy to get on with. Our property was not the norm modern 4 bedroom family house which are in demand and Victoria Jeffs are more ‘specialist’ than some ‘High Street’ agents, this was another deciding factor when selecting an agent. We listened to Louise’s advice and agreed to market for sale with her in mid-January. Within 48 hours we had 2 viewing appointments, the house sold to the first viewer, which was a bit of a shock.
Our sale was completed in mid-March. A big thank you Louise, you knew exactly how to market our property and liaise with the buyer. This sale worked like a dream and was stress free. We’d certainly recommend Louise and Victoria Jeffs’ expertise to anyone wanting to sell their home. Thanks Louise.
Annie and Ian Burnett 04/04/2017
Dear Jane and Team
We just wanted to say a huge thank you for a very successful sale.
Katey and Jonathan - Bearley 19/07/2017
Dear Jane, Sue and Team
Thank you all so much for all you have done to sell our home. We appreciate your professional service and we would fully recommend you to others in the future.
Many thanks again
Chris and Katie - Henley in Arden 16/07/2017
Jane, Sue and Team
Thank you so much for all your support and professionalism, I appreciate it very much - I will recommend promise!
P.S. Please find me a house
Dawn - Bearley 10/04/2017
Jane, Sue, Suzanne and Penny
A fantastic team! Many thanks for your generous help in so many ways and for understanding the job in hand so well.
Rita - Sandbanks 03/05/2016
Jane and Sue
Many thanks for the help and support with the sale of our mother's house.
David and Susan - Henley in Arden 30/05/2017